Bart de Pau Language Courses BV

We offer our program as Summer School, Winter School, virtual classrooms (promoted on different websites)

To make the registration and communication with existing clients easy, we’ve combined all booking activities and generic information on one website: bartdepau.com). There is also a specific e-mail address for existing clients (study [at] bartdepau.com).

On bartdepau.com you can find only information with respect to courses in a classroom (online and offline). The information at bartdepau.com does NOT relate to our free materials or #dutchgrammar subscriptions (more information on learndutch.org).

Bart de Pau Language Courses BV is active since 2014 providing Dutch courses for foreigners.

Bart de Pau Language Courses BV is registered at Landstraat 190, 1401 ET, Bussum (administrative address).
Chamber of commerce registration: CoC: 71196846
VAT registration: NL858618175B01
Phone: +31648074618

The in-person courses take place at:
– Vakantiepark Het Timmerholt, Gagelmaat 4, 9431KT Westerbork, Drenthe
– Bos en Lommerplein 1, 1055 AD Amsterdam

Bart de Pau Langauge Courses BV is abbreviated as BLC.

BLC provides:
– Dutch courses in a virtual classroom
– intensive offline Dutch courses (with accommodation) at the BLC Dutch Summer School
– intensive offline Dutch courses (with accommodation) at the BLC Dutch Winter School

All the information on bartdepau.com – such as the terms and conditions of NRTO, the NRTO code of conduct, the complaint procedure etc. – applies to the Virtual classrooms, Summer and Winter Schools only.

Please note: the current page (bartdepau.com) does NOT to relate to other services by BLC, such as:
– free materials about the Dutch language and culture on Bart de Pau’s YouTube channel, Facebook page and website learndutch.org
– paid premium materials on the website learndutch.org (if purchased as self-study, without an-inperson course)
For these free and paid materials, the information on bartdepau.com – such as the terms and conditions of NRTO, the NRTO code of conduct, the complaint procedure etc. – does NOT apply.

Our mission:
Our goal is to deliver a quality language program at an affordable price. We want to provide maximum progress per invested euro. That is why we offer group courses and invest a lot in online materials. We want the process itself to be fun and efficient. We want to be clear and honest about our services and course results. We think that client satisfaction depends mainly on: learning results, fun, price/quality, having the right expectations, having the right mix of motivated students.

We very much value students who invest their time in choosing our courses and have a high motivation to learn Dutch. Please, take your time to find out if our courses are for you or not. Feel free to contact us by phone if you doubt. We always try to give an honest advise and we won’t try to sell you something that you don’t need. If we think the course is not for you, or if we think your plan is too ambitious, we’ll tell you.

Bart de Pau Language Courses BV (in short: BLC) is a member of NRTO, the Dutch Council for Training and Education. BLC is currently in the process of certifying for the NRTO Quality mark. BLC adheres to the  adheres to the NRTO General Terms and Conditions and the NRTO Code of Conduct for it’s virtual classrooms, BLC Dutch Summer School and BLC Dutch Winter School.

For all students who applied on or after May 12th 2022

As a member of NRTO (the Dutch Council for Training and Education) Bart de Pau Language Courses BV (for short: BLC) uses the general terms and conditions of NRTO. These terms and conditions are agreed with the Dutch Consumers’ Association.

In Dutch: Algemene Voorwaarden
In English: General Terms and Conditions

As we understand that this is an extensive and generic document, we highlight a few things below:

Our services & definitions (article 1)

– The free materials and the #dutchgrammar video course are not covered by these terms and conditions.
– The BLC Dutch Summer School / Winter School are considered ‘face-to-face’ instruction.
– The virtual classrooms are considered an educational service that is for the most part offered by means of an electronic (learning) environment.

Accommodation
– The NRTO General Terms and Conditions do not regulate ‘accommodation’
– Accommodation in Drenthe is a part of one agreement for accommodation and educational service together: payment terms, cancellation conditions, cooling off period of NRTO apply on the entire agreement and as such on the accommodation as well. Additional conditions of the accommodation/holiday park apply as indicated here.
– Accommodation in Amsterdam is a direct agreement between the client and the accommodation provider without BLC; BLC’s general terms and conditions are not applicable, also not in the situation the BLC issues a coupon discount code.

Cancellation policy (article 5)
For Summer/Winter School/virtual classrooms:
– cancellation more than 2 months prior to the course – 10% will be charged* (0% for offline courses in 2022 due to COVID-19)
– cancellation between 1 and 2 months prior to the course – 20% will be charged*
– cancellation between 2 weeks and 1 month prior to the course – 30% will be charged*
– cancellation less than 2 weeks piror to the course – 50% will be charged*
– early termination the full cost of the current block will be charged*

* on the total sum of the agreement (also applicable to the costs of accommodation, in case of a course with accommodation in Drenthe)

Cooling off period = 14 calendar days:
On distance agreements there is a cooling off period of 14 days; which means that you can cancel the service without any costs within 2 weeks after concluding the agreement. Please note, that we have an online registration deadline: 2 weeks prior to the course (or earlier in case the course gets fully booked). It’s still possible to sign up less than 14 calendar days prior to the course if there are spots available:
– Summer/Winter School: if you sign up in-person visiting our course location (after making an appointment) – no cooling off period as it is not a distance agreement
– Virtual classrooms (as in article 5.12): if you have expressly agreed in advance, that the execution can commence prior to the end of the termination period and you declare that you waive your right to terminate

Price changes (article 7)
– prices are always fixed; BLC will never raise prices on existing reservations; price changes are only applicable on new reservations

Payment (article 10)
– payment in cash is not accepted by BLC; only iDeal, bank transfer, credit card.

For all students who applied before May 12th 2022 (regardless whether the course date is before or after 12th of May 2022):

Terms and conditions for the offline Summer/Winter School
Terms and conditions for the virtual classrooms

BLC’s accommodations are located at Holiday Park ‘Het Timmerholt’ (in full: ‘Stichting Vakantiepark Het Timmerholt’), member of RECRON (Recreation Businesses Association Netherlands). BLC has an agreement with the holiday park.

This means that:
RECRON conditions are applicable (except article 2, 3, 4, 5, 6 because this is arranged in the NRTO conditions)

As a member of NRTO (the Dutch Council for Training and Education) Bart de Pau Language Courses BV (for short: BLC) adheres to the NRTO code of conduct.

In Dutch: gedragscode
In English: code of conduct

Apart from the general terms and conditions, specific variables of the course that you booked apply.

These you can find on the course website (before booking) and on the booking confirmation:
– course dates
– course price
– course price specification if you book more services (specification for course and accommodation)
– course location (online, Drenthe or Amsterdam)
– total amount of classroom tuition
– total amount of self study/homework
– BLC’s level qualification (1, 2, 3, 4, 5, 6 or R)
– required entrance level (according the CEFR framework)
– target level (according the CEFR framework)
– required book and materials
– room type (if you book accommodation)
– amount of nights (if you book accommodation)
– check-in date (if you book accommodation)
– check-out date (if you book accommodation)
– specific conditions (level test requirement, intake form requirement)

Student requirements:
– the student has a basic level of English (preferably B1 or higher)*
– the student is at least 18 years old (younger applicants may participate under certain conditions**)
– the course pace is aimed at higher educated students; having a university degree is not a strict requirement, however count on more time needed for self study if you’re a slow learner
– the student has the required entrance level to do the course, more information here
– a laptop / tablet is needed for the self study / homework
– doing the homework is a requirement to do the course
– to get a certificate: at least 80% of the lessons / homework should be completed
– [offline courses] the student has the right to stay in the Netherlands (visa/residence permit/nationality that doesn’t need a visa)
– [online courses] the student has a stable internet connection

* Do we only speak in English? Of course not! It’s a Dutch course and we try to speak as much Dutch as possible in class. We use (simple) English:
1. in our e-mails
2. in the #dutchgrammar instruction videos (research shows: instruction in the target language makes no sense until B2)
3. in class in the levels 1 and 2 (and sometimes in level 3 depending on the strength of the group)
4. all our vocabulary lists are Dutch-English
5. we provide translations of Dutch spoken videos in English

** Students between 16-18 years old can participate under certain conditions:
– courses without accommodation (lessons-only packages and virtual classrooms)
– courses with accommodation: if the parents undersign a declaration OR if the student travels together with a parent
– student should be familiar with learning foreign languages
– student should have the motivation to learn Dutch (and not do the course because the parents want it!)

Our course is adult education, based on the idea that the student has an inner motivation to learn Dutch. We do not force people to attend classes, or to do the homework. We just expect that. Our offline programs are NOT camps under full supervision. We have no resources to provide extra attention to youngsters, to correct behaviour or to take responsibility for what they do outside the classroom. We don’t want to play the police. If you are a parent thinking about sending your child(ren), feel free to contact us for advice. In the past, we had young students who successfully integrated in the group of adults. But we’ve had also some students who could not handle the freedom of being away from home for the first time. Of course we would like to avoid situations that harm the learning experience of others.

Steps – offline Summer/Winter School:
1. (prospect) Student completes the application form (total price will be calculated and visible to the client).
2. BLC sends a confirmation of the reservation (if the course/accommodation has available spots), within 24 hours with all course variables specified.
3. BLC sends a payment link and proforma invoice (not earlier than 75 days prior to the course).
4. Student pays the course, BLC sends a receipt.
5. BLC sends a ‘briefing’ (with all necessary information about the course, the location, related services), link to a level test and an intake form (1 month prior to the course).
6. BLC provides access to the online materials (1 month prior to the course).
7. Courses with accommodation: arrival and welcome event on the day prior to the course (the “check-in” date in the reservation).
8. The book can be bought at the welcome event or prior to the start of the first lesson.
9. Last day of class: certificate ceremony. Courses with accommodation: farewell event.
10. Courses with accommodation: departure the day after the last lesson (the “check-out” date in the reservation)
11. BLC sends a client feedback form.

Steps – virtual classrooms:
1. (prospect) Student books and pays on BLC’s website. Only available spots can be booked.
2. BLC sends a course confirmation, a ‘briefing’ (with all necessary information about the course), link to a level test and an intake form. Course books are sent by postnl.
3. BLC provides access to the online materials (1 month prior to the course).
4. BLC sends the zoomlink 5 days prior to the start of the course.
5. Last day of class, at the last minutes of the class, there will be a ‘digital’ certificate ceremony. BLC sends the certificates as pdf-files.
6. BLC sends a client feedback form.

IDENTIFY YOUR LEVEL

To help you determine the right level for you, we have:
– a (general) level determination test
– level descriptions (below)
– if you doubt, contact us!

CEFR

CEFR = The Common European Framework of Reference for Languages. It distinguishes the levels A1, A2, B1, B2, C1, C2. It’s a way to identify how well someone speaks a (foreign) language. Many language schools and books use this classification.

But, the steps between the levels are not equal. The corresponding vocabulary knowledge illustrates this: level A1: 1000 words, level A2: 2000 words, level B1: 4000-5000 words, level B2: 10000 words. So it takes much more time to go from B1 to B2 than from A1 to A2.

OUR BLOCK SYSTEM

As we organise courses of 9-10 days, we determined our own levels. We chopped the entire journey from 0 to B2 into equal parts. Each level corresponds to an intensive Dutch course of 9-10 days class. You can book the levels as an individual course or as a sequence, for example:


Important: with intensive courses, we ask you to be cautious with booking too much levels after each other without a break. Learn more here.

LEVEL DESCRIPTIONS

Course Entrance level description Course objectives
LEVEL 1 – Total beginner
(from 0 tot A1)
Entrance level = 0: You have never studied Dutch. Or you have studied just a little bit (not enough to enroll on level A1). Target level = A1.

At this level we do lessons 1-9 from ‘Het Lesboek-1’. 

Table of contents + introduction + lesson 1: click here.

Course objectives: click here to see the ‘review’ pages at the end of this level.

LEVEL 2
(from A1 to A2)
Entrance level = A1: You have completed an introduction course up to A1 level, where you spent at least 60-100 hours on studying (including self-study). You can do this level too, if you completed Bart de Pau’s online course #dutchgrammar (part 1) in combination with ‘1000 most common words in Dutch’ (both available on learndutch.org).

Good to know: if your introduction course was a self study program like Rosetta Stone, Pimsleur or Duolingo; that’s in itself not enough to enroll at this level successfully, because these programs do not cover the required grammar. This can be compensated by doing #dutchgrammar part 1.

Good to know 2: is it some time ago you did the introduction course? Then make sure you review all the materials in advance!

Required prior knowledge: you need to know at least 750-1000 words and the basic elements of grammar, such as: conjugation of verbs, main clause word order, inversion word order, structure of questions, plural nouns, possessive adjectives, modal verbs, comparative, diminutive, behaviour of adjectives with de/het words, (present) perfect tense.

Skills: you can understand very basic phrases. You can introduce yourself. You can ask and answer questions about personal details. You can can interact in a simple way (saying what you want, need) provided the other person talks slowly and clearly and is prepared to help.

Is it a problem if you have no real experience speaking Dutch? It’s OK if your knowledge is still ‘passive’. In short: you’ll need to choose the right answer from a multiple choice question, but we understand that applying all elements of the basic grammar correctly in a split-second is still a challenge.

Target level = A2.

At this level we’ll cover lessons 10-18 from ‘Het Lesboek-1’.

Table of contents + introduction + lesson 10: click here.

Course objectives: click here to see the ‘review’ pages at the end of this level in the book.

LEVEL 3
(from A2 to A2+)
Entrance level = A2. You have completed a course up to level A2, where you spent at least 100-200 hours on studying (including self-study). Preferably, you have some speaking experience in a Dutch environment.Knowledge: you know at least 1500-2000 words. Apart from the required basic grammar as specified for the previous level, you know: separable verbs, reflexive verbs, combinations of verbs and prepositions, the imperative, special verb constructions (‘te’ + infinitive, ‘aan het’ + infinitive), simple past tense, future tense, subclause word order.

Skills: apart from the extra required prior knowledge (vocabulary and grammar), the difference with the previous level is that you should be able to apply the basic grammar in speech. So, the knowledge that is specified as required knowledge for level 2, you need to be able to apply actively. Please note the difference between ‘active’ and ‘passive’ knowledge: ‘passive’ knowledge = you’re able to choose the right answer from multiple choice questions; active knowledge = you’re able to use it). Generally, this means that speaking experience in a Dutch environments is required OR the A2 course that you did before included a lot of speaking exercises.

Good to know 1: For most people it will be difficult to reach the required entry level with only self-study as prior learning. Starting from scratch and only studying online (without interaction with a teacher or Dutch people) will not bring everyone to level A2. Doing Bart de Pau’s online courses #dutchgrammar-1 + #dutchgrammar-2 + 1000 most common words in Dutch will provide you with the required passive knowledge. However, you’ll need to find a way to practise (speaking with Dutch people). Exception: if you’re a talent or native speaker of German or a Scandinavian language, you might reach A2 level with only online learning.

Good to know 2: If you finished the following frequently used books ‘Nederlands in Gang’, ‘De Opmaat’, ‘Contact’ in a group course (not self study!), you should subscribe for this level.

Target level = A2+

At this level we’ll cover lessons 1-9 from ‘Het Lesboek-2’.

Table of contents + introduction + lesson 1: click here.

Course objectives: click here to see the ‘review’ pages at the end of this level in the book.

LEVEL 4
(from A2+ to B1)
Entrance level = A2+. Prior study: you have completed one or more courses with a total study load of at least 180-250 hours (including self study), and preferably a significant amount of speaking experience. Knowledge: you know at least 2500-3000 words. Apart from the required basic grammar as specified for the previous 2 levels, you know 5 uses of the word ‘er’, the modal verb ‘hoeven’ and more detailed some earlier discussed subjects: (in)separable verbs, reflexive verbs (by accident), exceptions of: adjectives and plural nouns, more detailed us of imperative, modal verbs, demonstrative pronouns, special verb constructions.

The main difference between this level and the previous level is that here you should be able to apply all basic grammar (as specified for the previous levels) actively in speech. A person on this level is able to quickly construct sentences (without thinking) and can say things in different ways (though: there still will be a lot of mistakes in speaking). Typically, the student on this level has reviewed the vocabulary and grammar of the previous levels several times. The knowledge has reached the ‘long term’ memory.

Good to know 1: Have you previously done a course up to level A2? It might be tempting to choose this level, because ‘A2’ is in our level description. What is important to know is that there is a gap between finishing frequently used books as ‘Nederlands in Gang’, ‘De Opmaat’ and ‘Contact’ and this level. For most students it will be better to subscribe to our level 3, unless you’re very talented or have a lot of speaking experience.

Target level = B1.

At this level we’ll cover lessons 10-18 from ‘Het Lesboek-2’.

Table of contents + introduction + lesson 10: click here.

Course objectives: click here to see the ‘review’ pages at the end of this level in the book.

Level 5
(B1/B2 part 1)
Anyone in the range B1-B2 can participate in this course.

The minimum entrance level = B1: to get the B1 level you have completed more courses with a total study load of at least 250-400 hours (including self study) and you have a significant amount of speaking experience, preferably an equal amount as the amount of study.

Knowledge: you know at least 4000-5000 words. You can apply the grammar as specified in levels 1-4. You know more complicated grammar constructions, like the past perfect, the relative sub clause and complicated constructions with multiple verbs. And you can apply all functions of “er” without thinking. You know common expressions.

Important to understand: you can’t go from level B1 to B2 in one course! The journey from B1 to B2 is a much bigger step (in time and efforts) than going for example from A1 to A2.

This is a course on the B1/B2 level rather than from B1 to B2. In order to reach B2 level you need multiple courses and above all: lots and lots of real life speaking experience (preferably 3-6 months speaking Dutch full time in a Dutch environment from the moment you reached B1 level). That is why we offer this level, as level 5, 6 and R.

Target level = B1+/B2
At this level we’ll cover lessons 1-9 from ‘Het Lesboek – deel 3’.

(we’ll add the table of contents later – the book is almost finished)

Level 6
(B1/B2 part 2)
Level 6 has the same entrance level as level 5. The minimum entrance level = B1. But the topics that we discuss in level 6 are a continuation of level 5, therefore this level can only be enrolled if you have completed level 5. Target level = B1+/B2
At this level we’ll cover lessons 10-18 from ‘Het Lesboek – deel 3’.

(we’ll add the table of contents later – the book is almost finished)

Level R
(B1/B2 for ‘returners’)
Entrance level: B1. You have completed our previous 6 levels or you have completed courses elsewhere that brought you to a strong B1 level. Knowledge: you know at least 4000-5000 words. You know more complicated constructions like the passive voice and ‘zouden’.

As mentioned above: to reach B2 you need multiple courses on this level (and real life practise). A single course or a single book can never bring you from B1 to B2.

There are a lot of students who have gone through levels 1-6 and want to return at a later stage to continue to study with us: to refresh, review and further improve their knowledge of Dutch and to complete the journey from B1 to B2.

At this level, it’s not about learning new grammar. It’s all about applying well what we taught (on the levels 1-6). And we’ll cover lots of different themes during the course to build your vocabulary and language knowledge around specific topics.

We’ll alternatively use the books ‘Nederlands op Niveau’ and ‘De Finale’ and cover half the book during one course. B2 level corresponds to a total active knowledge of around 10,000 words. In every level you learn around 1000 new words (in a context). Have you completed levels 1-6 and additionally you did the 4 level R courses. And have you spoken a lot of Dutch in your daily life. Then you’re likely to have reached the B2 level!

During one course we’ll alternatively cover one of the following (parts of the) books:
‘Nederlands op Niveau’ – first half
‘Nederlands op Niveau’ – second half
‘De Finale’ – first half
‘De Finale’ – second half

Target level if you do all the levels R = B2.

Under ‘level descriptions‘ the 7 levels of BLC’s Dutch courses are specified:
– the required entrance level of a course and the target level of a course using the CEFR framework (Common European Framework of Reference for Languages) and further specifications
– the learning objectives and the course content

Certificate:
The certificate will be issued based on attendance: being present at least 80% of the lessons and having completed at least 80% of the self study materials (online videos and exercises). There is no exam at the end of a course.

Example:

Target level:
The target level is not the guaranteed end level at the end of the course. If you attend all the lessons, you do all the homework and you know everything you’ve learned during the course, then your level will likely correspond to the achieved level. Nevertheless, it depends on your efforts and personal factors:

Positive factors
– you know the German language (or a Scandinavian language)
– you are talented in learning foreign languages
– you speak a lot of Dutch outside the classes
– you attend all the classes and do all the homework
– you spend extra time on reviewing the materials after the course (learning a language is not only about learning new things, you also need to review the things you learned before!)

Negative factors:
– you don’t do the homework
– you skip class
– you don’t have the right entrance level at the start of the course (the course is too intensive to close the gap!)
– it’s a significant time ago since you studied Dutch (you might have previously acquired the right entrance level, but forgotten a lot since then)
– you never studied another foreign language before
– you’ve never had grammar instruction at school (in your own language)
– you don’t meet the student requirements
– with intensive courses: you have too much hassle in your daily life that you don’t have the right focus (don’t book an intensive day course to combine with work at the same time!)

If you plan to book more levels after each other:
The above mentioned factors are extra important if you plan to book more than one level after each other! Especially with intensive courses. If you book the next level without a break to review the materials, it is extremely important that you reach the target level at the end of the course. This might not be a problem if the above mentioned positive factors apply to you. A general advice: take a break between levels and review the materials first!

Good to know:
– we’ve planned the course dates of our virtual classrooms with a short break between two levels.
– intensive courses: doing two levels in a row is usually doable; but 3 or 4 levels can be huge challenge; please take into account that the intensity is high; many students will have an ’empty battery’ after 4 weeks …
– redoing a level is not a failure but sometimes a very wise decision: with a language you learn more by reviewing than by progressing too fast; if you feel your plan was too ambitious, contact us in time to see if it’s possible to re-do a level instead of doing the next level.

What to expect from the accommodation in Drenthe?

Our accommodation in Drenthe consists of 2 group buildings and several holiday houses at Vakantiepark ‘Het Timmerholt’.  These houses (numbers 85, 138, 150, 152, 154, 155, 156, 158, 162, 163) have been renovated in 2021/2022.

These are rooms in holiday houses, not hotel rooms! The bedrooms are small (with beds/closets) and only intended for sleeping. The houses have a shared living room with lounge area with chairs, couches and a tv, a kitchen to prepare your own meals and dining table, a garden.

Kitchens are shared with 5-8 people. Bathrooms are shared with maximum 5 people (unless you book a private bathroom). Each house/group building contains a washing machine that you can use for free. The houses have internet access.

When we divide the students over the available rooms, we take into account gender and age as much as possible. That does not mean that we guarantee only one gender/age category per building. We only guarantee that if you book a shared room that you will share the room with someone of the same gender. We also try to mix nationalities as much as possible.

Please find below a detailed description of the room types in order to have the right expectation. We keep the right to provide you with a free room upgrade if that fits our planning better (for example: single room instead of shared room, double room for single use instead of single room, private bathroom instead of a shared bathroom).

Shared room, shared bathroom

If you book a shared room, you will share the room with someone of the same gender. Most of the people who book a shared room will stay in the group buildings (we only use the shared room capacity in other houses once the capacity of the group buildings is full).

A shared room has 2 box spring beds, that are separated from each other. There is a closet for clothes, a night stand and reading light.

Single room, shared bathroom

The single rooms with a shared bathroom are small rooms (most of our single rooms are the result of splitting a double room into two smaller single rooms). A single room has 1 box spring bed, a closet for clothes, a night stand and reading light.

Single room, private bathroom

The single rooms with a private bathroom (shower, toilet, sink) are bigger than the single rooms with shared bathroom. This room type has 1 box spring bed, a closet for clothes, a night stand and reading light.

In most rooms, the bathroom is en-suite (with entrance from the room). Some rooms have a dedicated bathroom on the corridor within 3 steps from the bedroom door.

Please note: in 2022, we will still have a limited amount of rooms with private bathrooms. These rooms might be fully booked soon. In 2023, we plan to realise 4-8 extra rooms with private bathrooms.

Double room, private bathroom

The double rooms with a private bathroom (shower, toilet, sink) have 2 box spring beds, a closet for clothes, 2 night stands and reading lights. We have 1 double room where the beds can be separated (if you’re not travelling as a couple, we recommend to inquire before booking if you want this room). All the other double rooms, the beds are double beds (for a couple).

In most rooms, the bathroom is en-suite (with entrance from the room). Some rooms have a dedicated bathroom on the corridor within 3 steps from the bedroom door.

Please note: in 2022, we will still have a limited amount of rooms with private bathrooms. These rooms might be fully booked soon. In 2023, we plan to realise 4-8 extra rooms with private bathrooms.

Which rooms are in which buildings?

The group buildings – type A (houses 154/155 and 162/163)

The group buildings contain:
– 4 shared rooms
– 2 single rooms (with shared bathroom)
– 1 classroom / dining area (with kitchen)
– 1 lounge area (with kitchen)
The classrooms are in use during the lessons. Students who live in the group building, can use the lounge area/kitchen during the time the classroom/dining area is in use.

Holiday house – type B (houses 150 and 158)

This house type contains:
– 2 shared rooms
– 1 single room
– kitchen / living room

Holiday house – type C (houses 138 and 156)

This house type contains:
– 4 single rooms (with shared bathroom)
– 2 double rooms (for a couple)
– 2 bathrooms / toilet
– kitchen / living room

Holiday house – type D (house 152)

This house type contains:
– 2 double rooms with a private bathroom
– 1 single room with a private bathroom
– kitchen / living room

Holiday house – type E (house 85)

This house contains:
– 3 double rooms with a private bathroom
– 2 single rooms (with a shared bathroom)
– kitchen / living room

The team of language trainers at the BLC Dutch Summer School / Winter School / Virtual classrooms consists experienced language trainers of Dutch as a second language. The number of trainers fluctuates between 10-15 depending on the demand.

We select our teachers, using the following criteria:
– an NT2-qualification, a teaching degree or a university degree in Dutch/linguistics
– at least 3 years of teaching experience of Dutch as a second language
– native speaker of Dutch
– extensive experience in teaching groups
– preferably having experience with self paying students (a demanding, highly motivational audience)

We educate our teachers to work with our own method.

We monitor the quality of the teaching through client feedback.

Please note:
It’s quite common that our students like the language trainer and then want to continue the next level with the same language trainer. To a certain extent we already take this into account when making our initial planning. For example: trainer A teaches level X in period Y and she/he will teach level X+1 in period Y+1. It’s important to realise that we can never give a full guarantee that a specific teacher will teach your course! Because plannings can change as there are unforeseen circumstances; teachers can get ill, change their planning and there are more factors that we take into account when making a planning (some trainers prefer certain levels). We can only guarantee that the language trainer complies with the above mentioned requirements.

At the moment of writin (May 2022), there are no restrictions in the Netherlands.

It’s difficult to predict the future, but:
– we will follow the government regulations (if needed, we’ll organise the course with masks, 1.5m distance, testing, QR-code or whatever government measures at the time of the course; hopefully none of these measures will be imposed)
if the course can’t take place because of new government measures that make it impossible for us to organise the course offline, we will cancel the course and fully refund the prepaid sums (you can also chose to change to an online alternative and have the price difference refunded, or chose to reschedule your reservation to a later course date)
– we’ve significantly changed the cancellation policy, and we’ll waive cancellation costs for all cancellations up to 2 months prior to the course (20% will be charged when cancelling between 1-2 months before; 30% when cancelling between 2 weeks and 1 month before; 50% when 
cancelling less than 2 weeks before)

PRIVACY POLICY

Who are we?

This is a website of the company: Bart de Pau Language Courses BV, Landstraat 190, 1401 ET, Bussum, The Netherlands; contact: study@bartdepau.com. Chamber of commerce registration: 71196846. 

What is this document about?

This document describes which data is collected on this website, how, why, and what we’ll do with it.

Which data do we ask from you on the website?

All parts of the website are accessible without the need to leave your contact details.

On the following forms of the website we ask for your personal details:

  1. Level determination test -> to provide you with an indication of the right group course, we have a level determination test on the website. The results of the level determination test are sent by e-mail. We store the test results to be able to advice you about the right level in case you approach us for advice. Unless you opt-in for our newsletter, you won’t receive other e-mails from related to the level test.
  2. Course booking -> When you book a course with us, we ask for your personal details in accordance with the requirements of the law. The details are shared with: our accountant, our accommodation providers (in case you book a course with accommodation). We store billing information as long as required by tax authorities. Current legislation requires 7 years of storage. We will delete/anonymise billing information after 7 years unless regulations change.
  3. Pre-registration -> Some courses are opened earlier through ‘pre-registration’. We collect the same data as with a course booking. Pre-registrations are converted into course bookings once the course is confirmed.
  4. Intake form (questionnaire) -> After you reserve a course, we ask for extra details (educational background, experience learning Dutch, and information needed to plan logistics). We keep this information for 3 years (most of our students book multiple courses and it’s helpful to access your information at a later stage).
  5. Waiting list -> When a course is full and you sign up for a waiting list, we will contact you if spots become available.
  6. Feedback form -> After a course is completed, we ask you for feedback (how you experienced the course). We keep feedback information for 3 years. Then we anonimise it.
  7. Complaint procedure -> We keep the information you file in a complaint for 3 years. Then we anonimise it.
  8. Newsletter subscription -> Read more below.

E-mail newsletter
Website visitors can subscribe to our
newsletter. We send our newsletter occasionally (about 5-10 times per year) to inform you about topics like:

  • Dates / prices when we open subscription of the new season
  • Updates on availability (related to typical peak season periods)
  • Experiences of students (pictures, blogs, reviews)
  • Special offers / announcement of early bird booking periods/deadlines
  • Other information/news related to our language courses
  • we use Mailchimp to send our newsletter (marketing automation platform); by subscribing to our weekly e-mail you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms. This information is stored on Mailchimp’s servers in the United States of America.
  • we have closed a Data Processing Agreement with Mailchimp.
  • Mailchimp tracks activity (such as: is e-mail opened, are links clicked etc). This helps us to identify inactive members of our mailing list (to remove them from the list).
  • when you subscribe through the exit-intent popup, this subscription to the Mailchimp mailing list is handled through Retyp LLC d/b/a OptinMonster’s software in accordances with their privacy policy and terms; we have closed a Data Processing Agreement with Retyp LLC d/b/a OptinMonster.
  • Unless you’re a client, we use the double-optin function: which means that you need to confirm the e-mail that we send to you after you completed your name and e-mail on the website to subscribe to the e-mail newsletter.  If you don’t click on the link in the confirmation e-mail, you won’t be subscribed to the list.
  • We submit booking information to our mailing list
  • to access your data stored in the the mailing list:
    • click the link in the footer of the e-mail newsletter to access your data information/settings
    • to unsubscribe: click the ‘unsubscribe link’ in the footer of every e-mail newsletter

COOKIES

This website uses cookies to let the website function. A cookie is a small piece of text that our website places on your computer. For example: we use a cookie so you don’t need to login every time you use the site. Cookies can also have other functions: to gather statistics, to serve relevant advertisements. Cookies can be placed by third parties.

The website shows a popup message the first time you enter the website:
– with a link to our privacy policy
– and the option to accept or decline cookies.
You can change your initial choice later using the ‘reset cookie consent’ button in the footer of the page.

Which cookies do we use?

Google Analytics

We use Google analytics to track how users use our website. The statistics will be stored at Google’s serves in the United States of America. Our website sends the IP-addresses anonymised to Google. Because the IP’s are anonymised our website places cookies without consent. For more information, read the privacy policy of Google and the privacy policy of Google Analytics. We have signed a Data Processing Amendment with google. And we have opted-out for data sharing. Our Google Analytics account is linked to our Google Adwords account. This allows us to measure effectiveness of our advertisements.

Youtube

This website uses embedded videos that are hosted on Youtube (Google). Youtube places cookies to identify the visitor. Videos watched on youtube, including the embedded videos on this website influence how other videos (including advertisement videos) will be offered on Youtube to the visitor. More information: Youtube’s privacy policy.

Marketing

We use cookies to promote our services via Google Adwords. Through this cookie, you might see an advertisement of our products (Summer School, Winter School, online courses) on other websites. Also, we have linked our Google Analytics account to our Google Adwords account: this will let us measure if our advertisement is effective.

Vimeo

This website uses embedded videos that are hosted on Vimeo. Vimeo uses functionality cookies and so called ad targeting cookies: cookies that will track behaviour in order to serve relevant advertisement. For more information check Vimeo’s privacy policy.

Social media

This website uses social media buttons (Facebook, Google+, Twitter and other social networks). When someone likes/shares our content, your information is submitted to these social platforms.

Newsletter popup

As mentioned above, we use a popup feature (Retyp LLC d/b/a OptinMonster) to encourage people subscribe to our e-mail newsletter. This popup usually is shown when a person is abandoning the page (so called: exit-intent popups). Cookies are stored to prevent the popup showing every time you visit the website, and show up on every page.

Good to know: you can also edit cookie settings in your browser.

OTHER

Children

We acknowledge the privacy of Children and we encourage parents and others in charge of the children to play an active role in the online activities and interests of Children. Children younger than 13 years, or 16 years in case the children are inside the European Union, can not use or try to use our services. In case we find out that personal information was collected about a child, we will delete this information. Parents who find out that this website has collected information about a child can send a request to bart@learndutch.org to delete this information.

Who else has access to personal data?

Hosting

This website is hosted by WP Engine (wpengine.com), which has it’s servers in the United Kingdom, under their generic Data Processing Agreement.

Payment

If you make a purchase on this website, order date will be sent to Rabobank through their Omnikassa payment platform. Our website does not ask for credit card details – these details you input directly in Rabobank’s safe payments environment.

Language trainers

Our trainers have access all relevant information regarding your course booking. Language trainers can access only the client details of their own group.

Accounting

Data about purchases on this website is processed by our accountant Inzaken. Their privacy statement applies.

We are continuously monitoring the quality of our educational services. Therefore we’ll send an evaluation form within a week after the completion of your course.

In this evaluation form, we ask about:
– quality of the total program
– quality of the teacher
– quality of the book
– quality of the online materials
– quality of the information (website / e-mails)
– quality of the organisation
– how much time you spent on the self study
– evaluation of the learning result
– quality of the accommodation (if you booked a room)
– the price/quality score
– if you plan to come back
– suggestions

1. The procedure: for who
– The complaint procedure is applicable to clients/students of Bart de Pau Language Courses BV’s (further called ‘the organisation / we) who booked an offline course or a virtual classroom course.
– This procedure describes how a client/student (you) can file a complaint about the organisation.
– This procedure is not for users of the website (free/paid materials) who did not book a course (in an online/offline classroom).
– This procedure deals with situations where the received service was not in accordance with what could be expected based on the organisation’s website and course agreement (course confirmation) and common sense.
– This procedure does not deal with situations of sexual intimidation, discrimination, aggression, violence, intimidation.
– The first person to address an issue in class is the teacher. This complaint procedure is meant to address situations that could not be solved in the classroom.

2. Goal of the complaint procedure
– Through this ‘complaint procedure’ we hope to improve our educational service, minimise mistakes, and improve the information on our website to provide the right expectations of our services.

3. How to file the complaint:
– You can file a complaint using this form
– The course administration of the organisation deals with the complaint and the complaint will be treated confidentially.

4. After you filed the complaint:
– Within 2 weeks: we confirm the receipt of the complaint and we contact you to investigate the complaint and see if we can come to a solution. We try to act faster with ongoing courses.
– If the complaint takes more than 2 weeks to investigate, we will confirm the receipt of the complaint and indicate a term within we will respond, but no longer than 4 weeks.

5. Solution finding
– Depending on the severity of the complaint, the cause, the responsibility/liability, and the difference between what was communicated and the service that was received; we may offer a solution, which might be a compensation, a new (partial) delivery of the service, or substitute service.
– A possible result of the investigation and mutual consultation might be that we still hold a different view than you:

6. Dispute settlement ‘geschillencommissie’
– If the complaint cannot be resolved in mutual consultation, a dispute will have arisen that will be eligible for the dispute settlement at ‘de geschillencommissie’ through NRTO. The decision of ‘de geschillencommissie’ will be binding. A dispute settlement at ‘de geschillencommissie’ can be started only after the complaint procedure at the school is completed. The NRTO general terms and conditions, and the NRTO code of conduct will be leading in such a procedure.
– Course reservations made before 12th of May 2022 cannot have a dispute settlement at ‘de geschillencommissie’, because Bart de Pau Language Courses BV started to apply NRTO conditions only from that date.